Tips For Using Your Phone System To Improve Customer Service

If you have a phone system in your business and do anything at all with your customer service department, there is a good chance that you are looking for ways to make it better. Luckily, you are able to use your phone system to dramatically improve customer service. Here are some tips for doing so. 1. Use Your Phone System to Forward Calls to Employees That Are Travelling One major bonus is that your phone system can automatically forward calls to employees if they are out of the office for work related matters.