Tips For Using Your Phone System To Improve Customer Service
If you have a phone system in your business and do anything at all with your customer service department, there is a good chance that you are looking for ways to make it better. Luckily, you are able to use your phone system to dramatically improve customer service. Here are some tips for doing so.
1. Use Your Phone System to Forward Calls to Employees That Are Travelling
One major bonus is that your phone system can automatically forward calls to employees if they are out of the office for work related matters. People do not like to wait until someone can call them back when they return to the office. With a phone system that forwards calls to employees who are travelling, you ensure that customers can get their questions answered at pretty much any time. This will result in a higher customer service score than you would have received otherwise.
2. Use an Auto Attendant to Get Customers to the Right Person the First Time
The next thing that you need to do is use an auto attendant to get customers to the person that they need to speak to without being bounced around from person to person. This will increase the speed at which a customer gets help and ensure that he or she feels satisfied by his or her customers service experience. You can use an auto attendant, which is an automated voice that helps customers through the list of menu options to determine what they need. This comes with many phone systems and high quality phone system companies can help you program your attendant efficiently.
3. Make It Easy to Get Into Conference Calls
The last thing that you want to do is use your phone system to make it easier for you to get into conference calls. This will make it convenient for investors to attend meetings remotely, allowing them to feel as though they have more information about your company that will make it easier for them to make the best decision possible. Making it easier to get into conference calls can also improve customer service because it will ensure that all employees have the information that they need in order to adequately answer the questions that customers may have.
For more information, talk to a company that specializes in phone system installation and programming using a system like the Spectralink phone system. They will be able to help you get set up with a system that maximizes your customer service scores.